Frequently Asked Questions
Delivery & Return
How much is the delivery?
Why do my items get shipped separately?
How do I retum an item?
How long does it take to get a refund?
Support & Policy
How many ways to reach Baseus?
How to request after-sale support?
How to check if my Baseus product is original?
How long is my warranty?
Refund & Payment
How long does it take to get a refund?
What kinds of payment methods do you accept?
What to do if my payment failed?
How is sales tax calculated on my order?
Products & Orders
Why can’t my earbuds connect with the Baseus App?
How to charge Baseus power bank?
How to reset Baseus power bank?
How to repair a power bank not charging?
What are you looking for else?
User Manual
Warranty Policy
Contact Us
Shipping Policy
Affiliate Program
Warranty Registration